At Decode Auto Records (DAR), we provide digital vehicle history reports based on available records associated with a vehicle’s VIN. This policy explains how reports are delivered, what to do if you experience a delay, and when a refund may be available.
By placing an order through our website, you agree to the following terms.
Your completed vehicle history report is provided digitally, typically in PDF format, so you can easily view, save, or download it.
After your payment has been successfully processed, we begin preparing your report. Most orders are completed and delivered within 30 to 45 minutes.
Actual processing time may vary depending on the vehicle and the availability of historical records.
Your report will be delivered using the email address provided during checkout. Please make sure your email address is entered correctly and check your spam or junk folder if you do not see the report in your inbox.
An order is considered delivered once the report has been successfully sent through our delivery system.
If your report has not arrived within the expected 45 minute timeframe, please contact our support team.
Our Live Chat Support is available to help you check the status of your order and resolve delivery issues.
You can also contact us by email if you need assistance with your report or order.
Because Decode Auto Records reports are digital products that are prepared specifically after an order is placed, completed reports are generally not eligible for cancellation or refund once they have been generated and delivered.
However, we understand that occasional problems can happen. We will review eligible refund requests on a case by case basis.
Please contact our support team as soon as possible if you believe there is an issue with your order.
Please carefully review your information before completing your purchase.
You are responsible for providing:
If an incorrect VIN or email address is entered during checkout, please contact us immediately. We will do our best to assist you, but an order may not be refundable if the report has already been generated using the information provided.
A refund may be considered in the following situations:
If you were accidentally charged more than once for the same report and the duplicate transaction can be verified, please contact our support team so we can review the charges.
If we are unable to generate or deliver your report because of a technical issue on our side, please contact support so we can investigate the problem and determine the appropriate resolution.
If you have a question about a charge, report delivery, or order status, please contact Decode Auto Records first so we have an opportunity to resolve the issue.
We keep appropriate transaction and order records to help investigate payment and delivery questions.
If a payment dispute is submitted, we may provide relevant transaction and fulfillment information to our payment processor when necessary to respond to the dispute.
Depending on the payment processor used for your purchase, your bank or card statement may display a merchant or billing name that is different from Decode Auto Records (DAR).
If you see NEBULOX LTD on your payment statement and believe it relates to your Decode Auto Records purchase, please contact our support team if you need help identifying the transaction.
Decode Auto Records reports are created using available vehicle history information from third party sources and databases.
The availability of information can vary from one vehicle to another. A report may not contain every event or record associated with a vehicle.
For this reason, we recommend using a vehicle history report as part of your overall research and, when appropriate, having the vehicle inspected by a qualified professional before purchasing.
If you have questions about your order, report delivery, payments, or refunds, our support team is available to help.
Email: info@decodeautorecords.com
Support: You can also contact us through the Live Chat feature available on our website.
